This page contains up to date information on the technical support status of the 123 Marbella Hosting Network and other support related items.
If your technical problem is not listed here please contact us and we will be more than happy to help.
Thursday - June 5th 2008 Smarter Stats Issues We have recently moved clients from win1.123marbella.com (windows 2000) over to win8.123marbella (windows 200) and there appears to be an issue with migrating the log files used for the web statistics. The issue appears to be some incompatibility between the smarterstats software and the log files generated by the win1.123marbella.com server. We are currently referring to the vendors, www.smarterstats.com to try and find a way to resolve this issue.
We have retained all log files going back to 2003 and once we have found a way to convert the logfiles to a compatible format for the smarterstats software, we will reimport all the log files and bring your stats up to date.
The good news is, for now, any log files generated by the new server for your web site, will appear in the smarter stats software. Tuesday - March 4th 2008 - 11.08 Server farm hub upgrade Its been reported that some users are experiencing problems connecting to various ip addresses on our network, primarily one of the mail servers. This is due to load resulting in collisions in traffic. Therefore we are going to switch out the current hub and upgrade to a switch which should increase the efficiency of the ip traffic and make the solution more stable. The downside of this is that during the upgrade, the whole network will go dow for a period of 5-10 minutes.
This should be completed in the next hour.
Wednesday - October 24th 2007 - 15.15 Incoming Mail on IMAIL 1 We have been notified that there is a small problem somewhere in our network with incoming mail and the ironport servers. We are currently investigating the problem and it should be solved shortly.
Wednesday 19th of September 2007- 10.45 Clients on IMAIL 1 which uses 65.17.213.181 will encounter problem today as CBL has added that IP to their blacklist due to the server using IMAIL as its mail processing programme.
We have requested a delisting at 10.51 this morning and hopefully the issue should be resolved very soon.
We can only apologise to all clients who are affected but unfortunately this is one of those things which cannot be avoided.
Wednesday 23rd of May 2007 - 11.45 There is a problem with IMAIL 2 and we are looking into it now. All email is being delayed not lost.
Update 13.40 - the smtp service is coming back to normal but we have had to diasable antispam for the time so please expect extra spam today. we will continue to monitor the email service for the next few hours to clear the backlog of email.
Friday 27th of April 2007 - 16.35 Reboot of Imail 2. Due to an abnormal amount of email being sent and received today by certain clients, the queue manager for this server is stuck resulting in a reboot. Total Downtime of 75 seconds whilst server reboots.
Thursday 19th of April 2007 - 2.00pm The antispam on mail server at mail2.123marbella.com has been deactivated until this evening whilst the backlog of emails get delivered and we investigate further. We are not sure yet what the problem was with the server this morning at 9.30, but there were some minor delays in emails being deleivered between 9.30 and 1.30pm. Some emails were taking about 60 minutes to be delivered. No emails were lost, simply delayed in getting to their destination.
Thursday 19th of April 2007 - 9.30am Problems with Email. One of our mail servers is experiencing problems and is being attended to. Anyone with connection to 65.17.213.163 will be experiencing short outages this morning as we attempt to fix the problem.
Tuesday 27th of March 2007 - 11.00am Yet again the Telefonica DNS servers are acting up. as they are not resolving hostnames meaning when you type www.yourdomain.com, their servers cannot convert the hostname to an IP address.
The only way around this is to change your primary and secondary dns server setting.
Please contact us for the DNS server settings.
Monday 26th of March 2007 - 4.10pm Due to a fault on IMAIL 1, a problem has arisen resulting in 15-20 of downtime whilst the mess is cleared up. This has resulted in the spam filtering being disabled until the problem is resolved. Everything should be back to normal by 4.30pm today.
Monday 5th of March It seems the same problem that occurred at the same time last month has now happeneded again. There are unconfirmed reports of attacks on the Internets 13 Main Root DNS servers randomly affecting web site and email traffic.
Basically this means that your email and web site will be available from some locations and not from others and sometimes you will be able to connect to your web site but not your mail.
Unfortunately this is beyond the control of 123 Marbella, and any hosting company.
Wednesay 7th of February 2007 Connecting to various web sites are erractic from parts of Marbella UPDATE We believe that the problems from yesterday are a result of attacks on the mian internet dns servers.
Tuesday 6th of February 2007 1.00pm Connecting to various web sites are erractic from parts of Marbella I have received various phone calls today from frustrated clients not being able to connect to their web sites or email.
Clients are saying they can connect to every other single web site on the internet exept theirs so assume that the problem must be the fault of 123 Marbella.
After extensive investigation and testing, it appears to be a problem, not with our network or our servers, but that of the ISP in Marbella, namely Telefonica. It looks like its having problems "resolving" the domain names becasue pinging or perfoming tracerts via Marbella using the domain name only, fails, but using the IP addresses seems to work fine. When I change my DNS setting to another ISP, the problem stops.
This is one of those problems ONLY Telefonica can fix and usually problems like this fix themselves within a few hours.
If you are experiencing problems connecting to your web site or email, by all means, contact our technical support desk first and we can quickly diagnose the problem and see if this particular issue is related to you.
Wednesday 6th of September 2006 - 8.30am Mail 2 server blacklisted and messages being bounced from various hosts This morning it appears that a vulnerability in the Microsoft Server patch on August the 13th 2006 (MS06-040) our server may have been incorrectly listed in the CBL database, a blocking list which many email administrators use to block spam.
If you have sent emails out to various email addresses (hotmail, virgin, yahoo etc) which servers use this list, you will probably have received or may receive errors such as this coming back to you:
550 mail not accepted from blacklisted IP address 550 Command rejected for policy reasons
We must point out that this is actually beyond our control at the moment as we keep our email system spam free as much as possible in order to keep off blacklists, but we apologise for the inconvenince anyway.
We have applied to be removed from the CBL blacklist but this can take a few hours so we are hoping that this will be resolved soon, within a few hours hopefully.
Tuesday - 6th of June 2006 - 7.37am Windows 1 and SQl 1 Databases Servers We have just had to make a reboot again of both servers due to this continuing problem. We are looking at the problems and hope to have this resolved as soon as possible.
Tuesday - 6th of June 2006 - 6.09am Windows 1 and SQl 1 Databases Servers Unfortunately this morning the server running the windows 1 and sql1 service appears to have a defective network card resulting in the server taking itself offline. This means our engineers have had to reboot the server in order to bring the services back up. The total downtime for this period was 20 minutes. We are going to schedule a network card replacement in the next couple of days in order to avoid this problem happening again. A network card replacement will take appx 10 minutes iduring which time the servers will be offline.
Wednesday - 10th of May - 4.00pm IMAIL2 Server Reboot The mail server has had to undergo a reboot due to a DDOS attack in the form of NDR messages at the rate of 500 emails per second to the mail server resulting in a complete slowdown.
Wednesday - 25th of April 2005 - 2.20pm IMAIL2 Server Reboot This problem seems directly related to the same problem on the 13th of April an the hijack rule does not seem to have stopped the problem. Total Downtime was 5 minutes in total.
Wednesday - 13th of April 2005 - 7.41pm IMAIL2 Server Reboot Once again thanks to the clients (who will remain nameless for now) who think that sending out thousands and thousands of their email newsletters via the commercial mail server is funny. This has resulted in the Imail Queue manager falling over and freezing which means that a reboot of the whole server is now neccessary. This is the second time today I have had to reboot that server. From now on I will be enforcing the "hijack rule" preventing anyone sending out more than 20 emails in a 10 minute period.
Sunday - 9th of April 2005 - 12.05pm Email Queue Problems on IMAIL2 We discovered this morning that the service that queues up the email was stuck in a loop for some uknown reason which resulted in a reboot of the mail server at 12pm today. We are not sure how long the queue manager was stuck in a loop for but it was for at least 8 hours. No emails sent to and from the server were lost, it simply meant that the emails sent to and from our clients were being delayed whilst the queue manager was trying to restart. The mail server seems to be functioning fine now and all emails scheduled for delivery in the last 8 hours are now being delivered.
Monday - 27th February 2005 - 3.45pm Connection Problems to Servers from certain areas (AT & T's fault) We had a small scare this afternoon for about 10 minutes whereby we could not connect to our server network. Reports came in that other users could connect others could not. It was found that AT &T had a problem with their network which was causing a problem only with certain users. The problem lasted about 10 minutes. Every is working normally now.
Sunday - 26th February 2005 IMail Server 2 Upgrade to Ram and Antivirus Layers This upgrade was scheduled for last Sunday but with all the problems with the network on the 16th, this was completed today at 9.30am. We had to install extra ram on one the mail servers in order to accomodate the additional processes created by the additional layers of antivirus we have installed. 123 Marbella Email users now enjoy 3 layers of virus security on our network.
Thursday - 16th February 2005 between 1.45pm Email Services on Imail 2 Resumed The network outage from this morning seems to have been resolved. All email services on IMAIL 2 are now working 100% again.
Thursday - 16th February 2005 between 10.15am and 12.20pm Network Problems affecting some servers and web sites I received notice this morning that there were some problems with our providers network in the US which was affecting a few of our web servers but not all. Whilst all web servers have come back online, we are waiting for the IMAIL server on mail2.123marbella.com to come back online. You may experience difficulties in sending and receiving emails for the time being.
Sunday - 18th December 2005 Dealing with Worm W32.Jubon@mm It appears that some of our users accounts have been subject to the above worm taking a footing in some pcs resulting in the generation of literally thousands of emails being sent through our mail servers. We have now placed blocks on all emails being sent from korea containing various ip addresses. If you think you have an affected pc, please visit the following page at symantec here to see a solution for cleaning up your pc
Monday - 14th November 2005 13.10 and 13.18 Windows 2000 Network Card Problems Two servers that run Windows 2000 took themselves offline today due to some network card problems. As soon as the problem was realised, our technicians fixed the problem and only 8 minutes of downtime was suffered.
Tuesday - 25th of October 2005 bewteen 10.30pm and 12.30am SQL Server problems due to patching For some reason unknown to us, we made a routine patch of our main sql server. On reboot, various services essential to launching the sql server failed, causing the database service to stall. Our technicians have looked at the problem and the issue has now been resolved. This problem would have caused sites that use dynamic content to appear as if they were down for the above period of time.
Sunday - 7th of August 1.04am until 5.22am Web Server removed from network affecting a few clients web sites Due to malicious activity our security team thought it was neccessary that one of our servers should be removed from the network and quarantined for the above period of time. This downtime has been neccessary to stop, investigate and establish the source of the attacks. This has now been done and action against the perpatrators will take place. Our server are behind cisco firewalls which do prevent major attacks but in some cases it is neccessary to take servers offline when its evident that the attack is on a major scale (similar to ddos attacks) and could in fact compromise client data. We apologise for the inconvenience but we must stress that the internet is full of individuals with nothing better to do than to disrupt the online businesses of others and this is something we cannot really avoid. The best we can do is to run backups, monitor malicious activity and take the corrective action in order to protect our clients data. If you have any questions, please send an email to our support team who will be more than happy to answer any security questions that you may have.
Monday - 1st of August 6.20pm Server Patch Problem One of the servers, namely a Win 2003 server, had problems when being patched this evening which resulted in appx 15 minutes of downtime. The problem was found and rectified. We apologise for any inconvenience.
Thursday - July 7th 3.15pm Spain/Europe DNS Problems 2 After some investigating it seems that a backbone provider in the US is the cause of the trouble with connections. The problem seems to be clearing up and normal usage in the next 30 minutes or so is expected.
Thursday - July 7th 2.50pm Spain/Europe DNS Problems Some clients are complaining that they cannot see their web sites. We beleive that there is a problem with the European backbone connecting spain to the US where many sites are hosted. The 123 Marbella Server network is currently running at 100% with no problems. We post our finding regarding the connections between spain and the usa in the coming hours.
Saturday - May 14th 7.20pm Telefonica.net email system is down We have been monitoring the outgoing email queue on the mail servers and notice that there are a few people trying to send mail to email addresses at telefonica.net. The telefonica.net server is currently down and it appears they have no backup mail server which means that anyone sending mail to any telefonica.net user, the mail will get bounced or not deleivered. The 123 Marbella server will make 30 attempts over a 15 hour period (an attempt to deliver mail to the the telefonica server is made every 30 minutes just in case the server comes back online). If no connection can be made within 15 hours, the mail is returned to the sender. Saturday - May 7th 4.15am Missing Emails Problem Solved Finally! Some clients were mentioning they were "missing emails" or "were not getting as many emails" as they normally receive. Well we have found the cause of this and in the cases that were reported, the emails were in fact quarantined by our antivirus server. We also noticed that it was only clients who have had Antivirus Enabled on their accounts. Earlier this week we changed over to Symantec Corporate Antivirus (SCAV) whilst we investigated some problems with the Macaffee BitDefender AV system we normally use. It appears that whenever the Symantec AV system detects a virus it quarantines the whole mailbox and creates a new one in its place. This means if you have 10 emails in your inbox and the 11th email contains a virus then all 11 mails go into quarantine and a new mailbox with zero emails is created in its place, making it look like you have not received any emails. We have since switched Macaffe back on and we are restoring all the quarantined email boxes manually (and there are lots) from command prompt so we should have this finished by saturday afternoon.
If you are a server admin using IMAIL and are using SCAV and have encountered the same problem, email us for the solution support@123marbella.com
Friday - May 6th 9.35pm SMTP Server on IMAIL 2 After attempting to bring up the Antivirus server on IMAIL 2 at 6.30pm this evening, the queue manager has decided that it would not send any more email inbound or outbound. So if you have tried to receive email or send email between 6.30pm and 8.44pm this evening, your mail is still stuck on the server. After various attempts we still cannot shift these 900 or so emails. We should have this sorted in the next few hours. At any rate, your email is not lost, its simply stuck in the queue at the moment.
Thursday - May 5th 2005 4.53 Spam Reduction 2 We have run various tests using external email addresses and have tried sending email to various accounts within our network and there is a 100% receive rate for all emails. If some clients are noticing a reduction in the amount of incoming email or spam, we can only put this down to reduced spam traffic or the spammers are not spamming very much today.
Thursday - May 5th 2005 1.00pm Spam Reduction Some clients are mentioning a huge reduction in the amount of spam they are receiving today. Hopefully this is due to the amount of spam being sent but we are investigating whether there is a problem with those accounts in particular and if this is due to the recent reinstall of our Imail 2 server.
Thursday - May 5th 2005 11.30am Email on Imail 2 Server After the problems yesterday with the IMAIL 2 server, we have been monitoring the traffic and all seems normal. We have proceeded with antivirus patches. The Antispam service is still down until further notice.
Wednesday - May 4th 2005 1.30am Problems with Email We have had some problems with the Secondary Imail server. We recently upgraded to V8.12 and this appears to have caused some mail problems. We have made a full reintsall of the Imail server but have disabled all antispam features for the meantime until we receive confirmation from Ipswitch that
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