Web Design and Internet Services Marbella
 

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Please complete the fields below and we will contact you as soon as possible to resolve your issue as quickly as possible. *
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Please explain your problem/question as detailed as possible in the field below, the more detailed you are the quicker we can resolve the issue.

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* How long does it take to respond to a support request?
Statistically, most support requests are answered within 3 hours. However, the truth of the matter, is this question does not have a simple answer. A response to a support request all depends mostly on the complexity and urgency of it. You will see some support request are resolved within minutes, and others within hours. Nevertheless, we only offer and guarantee that a response will be received within 6 hours, and a resolution will be received within 24 hours. Therefore, whether you receive a response or resolution within 1 minute, or 23 hours, it is still within our offered and guaranteed response/resolutions times. Again, the majority of tickets submitted are responded to and resolved within 3 hours.

What is the difference between "response" and "resolution"?
A "response" means that a technician has read the support request, assigned it to the most appropriate technician to handle your specific problem, and responded stating that the ticket resolution process has started. A "resolution" means that a technician has resolved the problem in the ticket.
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For Sales or Technical Support click here for support options or call +34 678 701 272
"Professional Web Design, Web Hosting and Web Development in Marbella, Spain since 1999"

Company Details
123 Marbella Web Design S.L
Registered Address:
 C/ Jacinto Benavente Nº 5
Marbella, Malaga, 29601
Spain

CIF Number : B92277417

High Speed Web Services LLC
Registered Address:
16192 Coastal Highway
Lewes Delaware 19958 - 9776
United States

Co. Reg number: 42343-19
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