Please complete the fields below and we will contact you as soon as possible to resolve your issue as quickly as possible. *
* How long does it take to respond to a support request?
Statistically, most support requests are answered within 3 hours. However, the truth of the matter, is this question does not have a simple answer. A response to a support request all depends mostly on the complexity and urgency of it. You will see some support request are resolved within minutes, and others within hours. Nevertheless, we only offer and guarantee that a response will be received within 6 hours, and a resolution will be received within 24 hours. Therefore, whether you receive a response or resolution within 1 minute, or 23 hours, it is still within our offered and guaranteed response/resolutions times. Again, the majority of tickets submitted are responded to and resolved within 3 hours.
What is the difference between "response" and "resolution"?
A "response" means that a technician has read the support request, assigned it to the most appropriate technician to handle your specific problem, and responded stating that the ticket resolution process has started. A "resolution" means that a technician has resolved the problem in the ticket.
Registered Address:
16192 Coastal Highway
Lewes Delaware 19958 - 9776
United States
Co. Registration number: 42343-19
To discuss your requirements, please call Justin, in Sales on: +34 678 701 272
For Technical Support within Spain, dial from Spain: 806 514 064 or click here for other support options
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