Policy Revised on: 3rd of August 2004

Policy Contents
Section A General Policy
Section B Types of Customers
Section C Accepted Payment Methods
Section D Invoice Procedure
Section E Web Design and Services
Section F Web Hosting and Domain Names
Section G SMS System
Section H Content Manager
Section I Credit Facilities

Section A - General Policy
We do not perform or enable any service for any client unless payment is received and cleared in our company bank account. Post dated cheques and "pay to bearer" cheques are not considered as "payment received" unless the cheques have cleared in our company bank account. The same rule applies to bank transfers. Confirmation of a bank transfer is not considered payment until the payment is cleared through the company bank account.

The law requires that any services rendered by our company requires an invoice to be raised.

We do not provide services or receive payments "in the black".

We conduct our business within the laws of Spain and the European Union and these laws dictate that we must record all financial activity in regards to services rendered to our clients.

Section B - Types of Customers
We have 5 types of customers:

1) Companies operating in Spain
2) Companies operating in the E.U
3) Companies Outside the E.U
4) Private Individuals
5) Offshore Companies

1. Companies operating in Spain
Companies operating in Spain fall under Spanish Law and must produce the following details in order to receive an invoice from "the company":

1) Contact Name
2) CIF Number
3) Legal Company Name
4) Legal Billing Address
5) Tel Number
6) Fax Number (if applicable)
7) Email Address

Companies operating in Spain are subject to 16% I.V.A on any services that 123 Marbella.

2. Companies operating in the E.U
Companies operating within the E.U. fall under European Law and must produce the following details in order to receive an invoice from 123 Marbella:

1) Contact Name
2) E.U Tax Number
3) Legal Company Name
4) Legal Billing Address
5) Tel Number
6) Fax Number (if applicable)
7) Email Address

Companies operating in the E.U are not subject to IVA as there is an E.U trade agreement specifying that countries trading together in the E.U are not subject to taxation therefore companies that are registered properly are not subject to I.V.A.

As at 22nd Sept 2003 the following countries are E.U members:
Nederland BTW
Spain IVA
U.K. VAT
Finland ALV
Denmark Moms
Italy VAT
Portugal IVA
Germany MsSt
Greece
Sweden Mervärdesskatt
Belgium BTW
France TVA
Ireland VAT
Austria MsSt
Luxemburg TVA

3. Companies operating outside the E.U
Companies operating outside the E.U are subject to I.V.A at 16%.

The following details are required before a client account can be opened:

1) Contact Name
2) Legal Company Name
3) Legal Billing Address
4) Tel Number
5) Fax Number (if applicable)
6) Email Address

4. Private Individuals
Private individuals are all subject to IVA at 16% whether in Spain or outside of Spain. Private individuals must provide the following details

1) Contact Name
2) Billing Address
3) Tel Number
4) Fax Number (if applicable)
5) Email Address

5. Offshore Companies
Companies wishing to be billed to an offshore company account or fiscal paradise must apply in advance detailing the country they are to be billed to. Spanish Tax law in regards to these companies differ than those from other countries and we must consult with our Tax Adviser before making such a transaction.

Section C - Accepted Payment Methods

We accept the following payment methods for any of our services

1) Cash
2) Cheques
3) Bankers Draft
4) Credit Card
5) Direct Bank Transfer

Each payment method is subject to different rules.

1. Cash
Payment is considered as received once the cash amount is cleared or deposited in our company bank account.

2. Cheques
Cheques are not considered as payment until funds are cleared in our company bank account. We do not commence work on any project until we have been able to confirm payment through our online bank statement.

Cheques must be made out to: "123 Marbella Web Design S.L"

Clients making out cheque payments must allow appx 5 days for cheques to clear. In some special circumstances cheques do clear on the same day as deposit but in most cases they do not.

3. Banker Draft
Bankers draft are accepted but works are not started until funds are cleared and received

4. Credit Cards
We accept Visa and Mastercard online via our online billing system. Payment is considered as received when the card is authorised. For amount over €500, we must receive a signed confirmation and a photo copy of the back and front of the card.

5. Direct Bank Transfers
Payment is considered as received when the funds have been cleared in our company bank account. Confirmation of payment is not guarantee that payment has been sent.

Bank Transfers should be made to the account details below:

Account Name : 123 Marbella Web Design S.L
Account Number : 0049 0670 31 2710873586
Bank Name : Santander Central Hispano
Bank Address: Avda Ramon y Cajal 9, 29600 Marbella

Section D - Billing Procedure

The following is the normal procedure we follow when issuing invoices to clients.

Section E - Payments for Web Design and Services
There are several sizes of web design contracts that we undertake.

1) Projects under €200
2) Projects over €200
3) Projects over €1500

1. Projects under €200
Any amounts under €200 must be paid in advance by bank transfer or credit card.

2. Projects over €200
Payment should be 50% upfront and 50% on completion and a Basic Web Design Contract should be drawn up and signed by the client before commencement of the project.

3. Projects over €1500
Payment should be 50% upfront and 50% on completion and a Advanced Web Design Contract should be drawn up and signed by the client before the commencement of the project.

Section F -Payments for Web Hosting and Domain Names
Hosting and Domain Name registration is payable 100% in advance. Clients must agree to the Hosting Terms and Conditions and must send the signed agreement to our office before the service is started.

Section G - Payments for the Content Manager System
The Setup fee and pro rata amount for each month is payable on signing the Content Manager Contract. The monthly subscription of this service is then due on the 1st day of each calendar month by Direct Debit only.

Any company failing to pay their subscription on the due date will have their service suspended until payment is made.

Section H - Credit Facilities
123 Marbella Web Design S.L does not offer credit facilites